Free tool · 2 minutes
KPI Diagnostic
A number turned red. Before you push harder on it, see where your answers point. Rate ten statements about the work behind the number, then check the leading hypothesis on the floor.
From the essays
Read the st ory behind this t ool
- Operations · 8 minThe system is faster than youThe system decides first. What is left for the person on shift is the part it was never told, and the name that answers for it.→
- Leadership · 5 minWhen improvement fadesReal improvement is not the kind that only works while the manager is there. It is the kind that keeps working when the manager leaves.→
- Operations · 4 minGemba: what you see on the floor that the repo
r t does not showA manager who only sees the report knows the result of the work. A manager who also goes to the floor has a chance to understand how that result is made.→ - Operations · 6 minKPIs the team trustsA KPI the team trusts is not necessarily always green. It measures clearly, is read fairly and helps people understand what they can do better.→
From the field notes
- “Two reports with two different numbers do not mean that one of them is wrong. They mean you have to know what each one counts.”
- “The status in the system and the full history of a problem are not the same thing.”
- “A red number tells you where to look. It does not tell you what is there now. The distance between the two is the age of the number, and knowing it is your job.”
The guide · Edition 8 · Page 33
How t o use this t ool, in the guide
Why each tool exists, which family it belongs to and how to use it step by step, in one book you can leaf through.
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Your work
All your work in one file
Every tool keeps your work only in this browser. Save it as one file to keep a copy, to carry on from another phone or computer, or to hand it to a colleague. Nothing is uploaded.
The file holds the tools' photos too, up to 20 MB of them; restore points stay on this device.
Then clear old entries in these tools to make room: the file keeps them, and opens on any device.
Works offline too: once a tool has been opened on this device, it and the other tools of its role open without a connection.
Team sync Off
Share the tools you choose with your team: every device keeps working without a connection and syncs when it can. The work is encrypted on this device with a key made from the team code, so the server cannot read it.
Your team code
On another device, open this box and scan the code or type the six words under “Join a team”. Give it only to your team: whoever has it can read and change the shared work; for someone who should only look, make a read-only code instead. Write it down; it is not shown again.
Read-only: this device takes the team's work and sends nothing, so it can neither change nor delete the team's copy. Changes made here to the shared tools are not sent, and the next sync replaces them with the team's copy.
For someone who should see the team's work but not change it, such as a manager or a screen on the wall. It cannot change or delete anything.
When someone leaves the team: the work moves to a new code and the old copy is deleted. Every other device then joins again with the new code, and the old read-only codes stop working.
Read-only code
On the other device, open this box and scan the code or paste it under “Join a team”. Whoever has it can read the shared work, so give it only to people who may see it. It stops working when the team changes its code.
The team changed the work of this tool. Reload the page to see it.
Shared computer
One browser for the whole desk? Lock the tools with a PIN: your work and the restore points are encrypted on this device, the tools open empty, and the PIN brings everything back. Team sync pauses while locked. Nothing is uploaded.
- Last mile · WeeklyLast-Mile CX Control
T owerPerfect Delivery per order, on time, incomplete, damage, cold chain, loading and departures, partner and driver scorecards, route risk, root-cause Pareto, actions and a weekly review. A deep dive on one failure: where it concentrates, the evidence rows and an investigation that becomes a verified action. Reads your Excel workbook.→ - Root causes · 5 minPar
e t o 80/20Which few causes make most of your delays, errors, idle time or complaints? Templates for delivery, warehouse and hotel, CSV and Excel import, a checked chart.→ - Problem solving · 20 minA3 Repo
r tOne problem on one sheet, the Toyota way: the facts and the number, the target and its date, the root cause, countermeasures with an owner each, and the follow-up. An eight-point check, print on A3 or A4, Word.→ - Improvement · WeeklyKaizen BoardEvery improvement idea of the team on one board, from Idea through Plan, Do and Check to Adopted, with an effort and impact matrix that shows the quick wins. Adoption rate, days to adopted, savings per month and year, and the idea of the month.→
- People · 15 minSkills MatrixRate each person on each task from 0 to 4 in an ILU grid, with templates for warehouse, hotel front office and delivery station. Cover against target, single points of failure, cover per shift and a training plan that pairs a level 4 with a trainee, straight into actions.→
- Equipment · OngoingOEELog each shift of a machine with its stops, pieces and rejects. Availability, performance, quality and OEE, the six big losses day by day, and the one to attack first.→
- Hotel · OngoingHotel KPIsEach night's rooms sold, revenue, no-shows, rooms out of order and complaints, pasted from the PMS. Occupancy, ADR and RevPAR against budget, the month's forecast, the weekday pattern, the revenue that leaked and a morning report to copy.→
- Lean · 15 minGemba WalkLayered process audits by team lead, area manager and site lead, with yes or no checks on the standard for warehouse, hotel and delivery station, and a waste walk that counts the 8 wastes, Mura and Muri. Compliance per week and layer, where the no answers sit, which layer is late, and findings straight into actions.→
- Report · 5 minOperations Repo
r tThe weekly or monthly report for your manager, written from the data of the other tools: safety, quality, delivery, OEE, 5S, hotel, Kaizen and actions, each against the period before and its target. What got better, what got worse, the biggest risk, one decision and three priorities. Text, A4 or Word.→ - Hotel · 5 minRoom InspectionCheck a cleaned room before it is released: pass, fail or n.a. by zone, critical items that fail the room on their own, a photo of the fault. Re-cleans go back to the attendant, maintenance to the Action Tracker; the first-time pass rate per attendant, floor and room type shows where to coach.→
- Equipment · WeeklyMaintenance PlannerPlan the preventive maintenance and statutory checks of every asset by date or operating hours, log what was done, postponed or broke down, and see what is overdue, the PM compliance, MTBF and MTTR, and the work list of the week.→
- Overview · 2 minSignalsEvery tool in this browser read in one ranked morning list: control chart signals (p, c, u and I-MR with the run and trend rules), missed targets, overdue actions, maintenance, red tags and ideas, and safety on top.→
- Hotel · 10 minHousekeeping PlannerThe executive housekeeper's staffing plan: departures, stay-overs, linen changes, VIP rooms, deep cleans and public areas become workload minutes (or credits) and the attendants needed against those scheduled, with hours, labour cost and minutes per occupied room. Sections balanced by minutes on as few floors as possible, printed per attendant or set into Room Status, and the week from the forecast.→
- Lean · DailyLeader Standard WorkEach leader's routine as a standard, from the team leader's huddle to the site manager's Gemba walk, checked off every day: done, or missed with a reason. The next level up reviews the adherence each week, sees the share of the day in standard work against the guide for the level, and sends a task missed three times in two weeks to the Action Tracker.→
- Planning · 10 minShi
f t Capacit yTurn the volume forecast and the rate of each process into the heads every shift needs, with breaks, utilisation and absence, and see the gap against the planned team, the bottleneck and how to close it with overtime, agency or qualified people from another process.→ - Safety · Per areaRisk AssessmentThe documented risk assessment of each work area: hazards from the eleven hazard-factor groups, likelihood × severity on a 5 × 5 matrix, measures in the STOP order with owners and their effectiveness check, the residual risk and the review date, set against the events of the Safety Cross.→
- Sustainability · WeeklyEnergy & WaterMeter readings for electricity, gas, water, district heat or oil turned into use, cost and CO₂ for any period, kWh per occupied room night or per order, each meter against its own baseline, and a signal when a week drifts above it.→