Free tool · 2 minutes

KPI Diagnostic

A number turned red. Before you push harder on it, find where the process first became unstable. Rate ten statements about the work behind the number.

Which KPI? optional

01If you ask different people what the standard is, you get different answers.
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02The number gets worse at peak times, on busy days or with fewer people on shift.
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03The same error keeps coming back, even when different people do the work.
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04The problem is concentrated among newer or less experienced people.
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05Problems appear at handoffs between shifts, teams or systems.
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06The target changed recently, or the reason behind it was never explained.
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07Tools, layout or systems make the right way slower than the wrong way.
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08People skip steps because there is not enough time to do them all.
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09When something goes wrong, it is unclear who should have caught it.
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10Results improve clearly when an experienced person is on the same shift.
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0 of 10 answered