Free tool · Problem solving
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One problem on one sheet, the Toyota way: why it matters, the facts and the number, the target and its date, the root cause, the countermeasures with an owner each, the plan and how you will check. If it does not fit on one page, you do not understand it yet.
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The guide · Edition 3 · Page 27
How t o use this t ool, in the guide
Why each tool exists, which family it belongs to and how to use it step by step, in one book you can leaf through.
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- Last mile · WeeklyLast-Mile CX Control
T owerPerfect Delivery per order, on time, incomplete, damage, cold chain, loading and departures, partner and driver scorecards, route risk, root-cause Pareto, actions and a weekly review. A deep dive on one failure: where it concentrates, the evidence rows and an investigation that becomes a verified action. Reads your Excel workbook.→ - Diagnostic · 2 minKPI DiagnosticA number turned red. Ten statements show whether the cause is clarity, skill, capacity, process design or ownership, with first moves for each.→
- Root causes · 5 minPar
e t o 80/20Which few causes make most of your delays, errors, idle time or complaints? Templates for delivery, warehouse and hotel, CSV and Excel import, a checked chart.→ - Improvement · WeeklyKaizen BoardEvery improvement idea of the team on one board, from Idea through Plan, Do and Check to Adopted, with an effort and impact matrix that shows the quick wins. Adoption rate, days to adopted, savings per month and year, and the idea of the month.→
- People · 15 minSkills MatrixRate each person on each task from 0 to 4 in an ILU grid, with templates for warehouse, hotel front office and delivery station. Cover against target, single points of failure, cover per shift and a training plan that pairs a level 4 with a trainee, straight into actions.→
- Equipment · OngoingOEELog each shift of a machine with its stops, pieces and rejects. Availability, performance, quality and OEE, the six big losses day by day, and the one to attack first.→
- Hotel · OngoingHotel KPIsEach night's rooms sold, revenue, no-shows, rooms out of order and complaints, pasted from the PMS. Occupancy, ADR and RevPAR against budget, the month's forecast, the weekday pattern, the revenue that leaked and a morning report to copy.→
- Lean · 15 minGemba WalkLayered process audits by team lead, area manager and site lead, with yes or no checks on the standard for warehouse, hotel and delivery station, and a waste walk that counts the 8 wastes, Mura and Muri. Compliance per week and layer, where the no answers sit, which layer is late, and findings straight into actions.→
- Report · 5 minOperations Repo
r tThe weekly or monthly report for your manager, written from the data of the other tools: safety, quality, delivery, OEE, 5S, hotel, Kaizen and actions, each against the period before and its target. What got better, what got worse, the biggest risk, one decision and three priorities. Text, A4 or Word.→ - Hotel · 5 minRoom InspectionCheck a cleaned room before it is released: pass, fail or n.a. by zone, critical items that fail the room on their own, a photo of the fault. Re-cleans go back to the attendant, maintenance to the Action Tracker; the first-time pass rate per attendant, floor and room type shows where to coach.→