The Operations Manager I want t o be
If a team only works when the manager is in the room, that manager has not yet built a system.
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Star t here.
Essays, field notes and small tools about leading people and running operations, written from ten years close to the work. If you have ten minutes, begin with these.
Who writes this
I am Stiven Janaqi. I have led teams in retail, last-mile logistics and hotels, first in Albania, then in Germany. I write about what I have seen work and fail on the floor, and build the tools I wished I had on shift.
More about me1 Read first
Three essays t o begin with.
The first brings the whole series together. The second is about numbers, the third about where it all began.
The Operations Manager I want
KPIs do not improve in Excel
The dashboard said “incomplete delivery”. The floor made you ask whether the mistake happened at the customer's door or already in the warehouse.
Read the essayFrom Albania t o Germany: what I have changed in the way I lead
If a process only works because a good person remembers it, you do not yet have a good process.
Read the essay2 Try a tool
One t ool for your next shif t.
Small tools built from the essays. They run in your browser, and nothing you type leaves your device.
KPI Diagnostic
A number turned red. Ten statements show whether the cause is clarity, skill, capacity, process design or ownership, with first moves for each.
3 Keep up
A field note a day, the next essay by email.
A new field note on the home page every day. New essays and field notes by email, when they are ready.
“If the result depends on the right person being on shift, the organisation has knowledge, but it does not yet have a standard.”All field notes
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