Damage Control
Log damaged units by stage and cause. See the damage rate, DPMO and sigma level, the few causes behind most of it, and where to start.
Open the damage logPlanet Pulse · One shift
Shift Lead
You run the floor for one shift: people, damage, incomplete orders, delays, and a clean handover at the end.
Coaching workspace
Lead one shift with clarity.
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Use
The tools of this orbit
Incomplete Control
Log orders that left without every item or parcel. See the incomplete rate, DPMO and sigma level, the causes behind most misses, and where they start.
Open the order logDelay Analyzer
Log planned and actual route times. See the on-time rate, how much delay starts at the dock and how much on the road, and the reasons and hours behind it.
Open the route logShift Handover
Numbers, open issues with an owner and a time, heads-up and safety in one handover. Open issues carry over to the next shift by themselves.
Start a handoverBorrowed from other orbits
Routine
When each tool earns its place
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Start of shift
Read the last handover before the briefing, not after the first problem.
Shift Handover -
During the shift
Log each damaged unit where it happens, with its stage and cause.
Damage Control -
During the shift
Log every order that leaves without all its items or parcels.
Incomplete Control -
End of shift
Hand over open issues with an owner and a time, not a story.
Shift Handover -
Every week
See whether late routes started at the dock or on the road.
Delay Analyzer -
When a problem returns
Ask why until you reach something you can change.
5 Whys
Learn
Understand it before you use it
Grow