Free tool · Hotel
Lost & Found
Log every found item the moment it reaches reception: where it was, what it is, who found it, the shelf or the safe and its tag number. Follow it until it goes back to the guest, in person or by post, or to the police, to charity or the bin, with the keep-until date of each item, the ones due for a decision, where most things are left, a reply to the guest to copy and a tag label to print.
Paste from Excel or CSV
One row per item, columns in this order: date, time, area, room, category, descri
3 · Register
| ID | Found | Where | Category | Description | Value | Stored in | Status | Remove |
|---|
No found items in the register yet. Add the first one above, paste from Excel, or .
4 · Item: next step, reply and tag label
Pick an item in the register with Open, or add one above.
Reply to the guest
Photos
The guide · Edition 4 · Page 22
How t o use this t ool, in the guide
Why each tool exists, which family it belongs to and how to use it step by step, in one book you can leaf through.
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- Dashboard · 1 minShi
f t PulseDamage, incomplete orders, late routes, safety, OEE, open actions and the handover in one picture, by day or week. Trend charts, flags for what is off, and a summary to copy or print.→ - Warehouse · OngoingDamage ControlLog damaged units by stage and cause. See the damage rate, DPMO and sigma level, the few causes behind most of it, and where to start.→
- Warehouse · OngoingIncompl
e te ControlLog orders that left without every item or parcel. See the incomplete rate, DPMO and sigma level, the causes behind most misses, and where they start.→ - Warehouse · OngoingDelay Anal
y zerLog planned and actual route times. See the on-time rate, how much delay starts at the dock and how much on the road, and the reasons and hours behind it.→ - Hotel · OngoingNight Audit LogLog the no-shows, declined cards, posting errors and open balances the night audit finds. See the exception rate, DPMO and sigma level, the causes behind most of them, and where in the stay they start.→
- Checklist · 5 minShi
f t HandoverNumbers, open issues with an owner and a time, heads-up and safety in one handover. Open issues carry over to the next shift by themselves.→ - Actions · WeeklyAction TrackerOne list for every countermeasure, finding and signal from the other tools: owner, due date, status and how it is verified. Overdue first, a weekly review in ten minutes, calendar and Excel export.→
- Dashboard · 10 minDaily BoardSafety, Quality, Delivery, Cost and People as five month calendars of green, amber and red days, filled from your logs. Open actions, carried handover issues and a ten-minute huddle agenda to read out or print.→
- Lean · 10 min5S AuditWalk one area and score each S from 0 to 4, in 5S, 6S or 8S, with checklists for warehouse, hotel and delivery station. A radar against the last walk, the trend and a league table by area, findings straight into actions and a red tag register.→
- Safety · OngoingSaf
e t y CrossEvery accident, near miss and unsafe condition on the green cross of the month, with days since the last accident, LTIFR, TRIR and the Bird pyramid. The cause to tackle first, open actions and a talk for today's briefing.→