Free tool · Warehouse
Incomple te Control
An order that leaves without every item or parcel costs a redelivery and a customer's trust. Log each miss with where it went wrong and why. The tool shows your incomplete rate, the few causes behind most of it, and where to start.
Paste from Excel or CSV
One row per miss, columns in this order: date, shi
Orders shipped per day optional
Enter the volume of each day to see the rate per day in the trend chart. When every day with entries has a volume, the volume of the period fills itself in.
| Date | Orders shipped | Remove |
|---|
Mark a change on the timeline optional
A new standard, a new layout, a new team: mark the day it started, and the charts show a line there, so you can see whether the numbers moved after it.
3 · Log
| Date | Shift | Stage | Error type | Cause | Orders | € | Note | Remove |
|---|
No incomplete orders logged yet. Add the first one above, paste from Excel, or .
Floor check
Does the order leave comple te?
Walk from the pick face to the vehicle and tick what you actually see today. Every unticked line is a place where an item or a parcel can go missing.
From the essays
Read the st ory behind this t ool
- Operations · 5 minThe scanner is a witness, not a judgeA scan shows that an action was recorded. It shows neither the whole history of the product nor who is to blame.→
- Operations · 4 minWhere pa
r t of the order goes missingAn order can reach the customer incomplete, but the problem may have started long before the delivery.→ - Operations · 4 minKPIs do not improve in ExcelIn Excel, an incomplete order is a number. On the ramp it is a physical object in the wrong place.→
From the field notes
- “The system tells you what has been recorded. The manager has to understand what has happened. Between the two is the process, and that is where the work is done.”
- “The scanner is a witness to an action. Judging requires understanding the whole process.”
- “An accurate record is not always proof that the physical process ended correctly.”
The guide · Edition 8 · Page 15
How t o use this t ool, in the guide
Why each tool exists, which family it belongs to and how to use it step by step, in one book you can leaf through.
Feedback
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Your work
All your work in one file
Every tool keeps your work only in this browser. Save it as one file to keep a copy, to carry on from another phone or computer, or to hand it to a colleague. Nothing is uploaded.
The file holds the tools' photos too, up to 20 MB of them; restore points stay on this device.
Then clear old entries in these tools to make room: the file keeps them, and opens on any device.
Works offline too: once a tool has been opened on this device, it and the other tools of its role open without a connection.
Team sync Off
Share the tools you choose with your team: every device keeps working without a connection and syncs when it can. The work is encrypted on this device with a key made from the team code, so the server cannot read it.
Your team code
On another device, open this box and scan the code or type the six words under “Join a team”. Give it only to your team: whoever has it can read and change the shared work; for someone who should only look, make a read-only code instead. Write it down; it is not shown again.
Read-only: this device takes the team's work and sends nothing, so it can neither change nor delete the team's copy. Changes made here to the shared tools are not sent, and the next sync replaces them with the team's copy.
For someone who should see the team's work but not change it, such as a manager or a screen on the wall. It cannot change or delete anything.
When someone leaves the team: the work moves to a new code and the old copy is deleted. Every other device then joins again with the new code, and the old read-only codes stop working.
Read-only code
On the other device, open this box and scan the code or paste it under “Join a team”. Whoever has it can read the shared work, so give it only to people who may see it. It stops working when the team changes its code.
The team changed the work of this tool. Reload the page to see it.
Shared computer
One browser for the whole desk? Lock the tools with a PIN: your work and the restore points are encrypted on this device, the tools open empty, and the PIN brings everything back. Team sync pauses while locked. Nothing is uploaded.
- Dashboard · 1 minShi
f t PulseDamage, incomplete orders, late routes, safety, OEE, open actions and the handover in one picture, by day or week. Trend charts, flags for what is off, and a summary to copy or print.→ - Warehouse · OngoingDamage ControlLog damaged units by stage and cause. See the damage rate, DPMO and sigma level, the few causes behind most of it, and where to start.→
- Warehouse · OngoingDelay Anal
y zerLog planned and actual route times. See the on-time rate, how much delay starts at the dock and how much on the road, and the reasons and hours behind it.→ - Hotel · OngoingNight Audit LogLog the no-shows, declined cards, posting errors and open balances the night audit finds. See the exception rate, DPMO and sigma level, the causes behind most of them, and where in the stay they start.→
- Checklist · 5 minShi
f t HandoverNumbers, open issues with an owner and a time, heads-up and safety in one handover. Open issues carry over to the next shift by themselves.→ - Actions · WeeklyAction TrackerOne list for every countermeasure, finding and signal from the other tools: owner, due date, status and how it is verified. Overdue first, a weekly review in ten minutes, calendar and Excel export.→
- Dashboard · 10 minDaily BoardSafety, Quality, Delivery, Cost and People as five month calendars of green, amber and red days, filled from your logs. Open actions, carried handover issues and a ten-minute huddle agenda to read out or print.→
- Lean · 10 min5S AuditWalk one area and score each S from 0 to 4, in 5S, 6S or 8S, with checklists for warehouse, hotel and delivery station. A radar against the last walk, the trend and a league table by area, findings straight into actions and a red tag register.→
- Safety · OngoingSaf
e t y CrossEvery accident, near miss and unsafe condition on the green cross of the month, with days since the last accident, LTIFR, TRIR and the Bird pyramid. The cause to tackle first, open actions and a talk for today's briefing.→ - Hotel · OngoingLost & FoundThe register of found items from hand-in to return, police, charity or the bin, with a tag number, the safe and a photo for each. Keep-until dates, the items due for a decision, where most things are left, a reply to the guest and a tag label.→
- Hotel · OngoingRoom StatusThe live room board of the shift: every room by floor with its housekeeping code (VD, VC, VI, OCC, OD, DO, CO, OOO, OOS), DND, VIP and arrival flags and its attendant. It shows the next room to clean, the rooms ready for today's arrivals, the out-of-order share and the minutes from check-out to clean and from clean to inspected.→
- Hotel · OngoingGuest ComplaintsThe complaint and service-recovery log of the front office: LEARN, the action, the compensation in euros, the time to resolve and the call back. Complaints per 100 occupied room nights, the share resolved within target, repeat rooms, the Pareto of the categories and a reply to the guest.→
- Print · 5 minPrint PackThe paper of the team board in one print, from what the tools hold in this browser: open actions by owner, the week's maintenance work list and 5S audits, a card per leader, the Safety Cross and Daily Board of the month, and the attendant and section sheets of a hotel.→
- Operations · OngoingWaste LogWeigh and log food waste, expired and damaged goods, scrap and linen with the reason and where it went. Kg and euro lost per day, grams per cover, the Pareto of categories and reasons, and the weeks against a reduction target.→
- Operations · OngoingAndon LogLog every call for help on the floor, live with a running clock or after the fact. Time to respond and to solve against your targets, who to call now for an open call, the Pareto of reasons and stopped minutes, and the hours when calls pile up.→