Free tool · Root causes
Fishbone
Write the problem at the head of the fish and collect the possible causes with the team, bone by bone: people, machine, method, material, measurement, environment, or the categories of a service or a hotel. Ask why on each cause, vote, mark the likely ones, and send them to the floor to be verified.
1 · Your diagrams
3 · Causes on the bones
Up to 12 causes per category, each with its own why. Mark the likely ones and count the votes of the team.
The guide · Edition 3 · Page 37
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